How do I return an item?

What's the Omega Return policy?
Most unopened items in new condition and returned within 90 days will receive a refund or exchange. Some items have a modified return policy noted on the receipt. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange. Shipping charges back to Omega is buyers responsibility unless it is due to Omega Billiards error.

How will I be refunded for my returned?
In most cases your refund will automatically go back to the original form of payment used for the purchase. In the event you used multiple forms of payment, your refund may be issued across all payment methods used. Refunds to a third-party credit card typically take 1-3 days. For information about refunds to a third-party credit card, contact your card-issuing financial institution.

It can take up to 5 additional business days to inspect and process items returned to our Online Return Center before refunds can be processed.

Can I return or exchange an item without a receipt?
For OmegaBilliards.com purchases, you can access or print a copy of your receipt by signing into your OmegaBilliards.com account.
We can also attempt to look up the receipt for your purchase in store. Bring the item, a government-issued photo ID (such as a driverís license) and the method of payment used at the time of purchase.

If your original receipt isn't available, you maybe eligible to receive a store card to use on Omegabilliards.com or in-store.


How to return a Product?
In order to receive your credit back you must ship the unused items back using a shipper of your choice to our store. Make sure all items are securely packaged to assure it arrives in our warehouse in good condition. Please send your return with original receipt or a note with contact information including email and reason for return to:
Omega Billiards
440 West Pipeline Rd
Hurst, Texas 76053
Once we receive your return it will take 2-3 business for us to process and inspect the return. When the inspection is complete we will issue a credit and send you an email confirmation of the credit.